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FAQ’s:
Vanderbilt’s Office/Commercial Moving Program
1. Who is our contracted Move Supplier? Alexander’s Mobility
Services is Atlas Van Lines top agent
in both quality and production. They are based in Nashville
with locations in every region of the United States.
They are one of the few moving companies to have earned ISO9000
certification for their quality processes.
2. Who coordinates the Move Program at Vanderbilt? Maggie Robinson is the
Sourcing Officer in Procurement Services assigned as the liaison for Move
Services. Maggie is responsible for managing the supplier relationships
and to advise the departments and transferees about the program. Her
phone number is 615.936.7894
or email address
maggie.robinson@vanderbilt.edu
3. Who coordinates the moves at
Alexander's? Stephanie Strickland is our
Customer Service Representative assigned exclusively to Vanderbilt.
Call
615.254.8575 /
800.550.0217 or sstrickland@alexanders.net
4. Is this a mandatory contract? Although this Program is not
mandatory, Alexander’s Mobility Services were awarded formal contracts for all of Vanderbilt University.
Procurement conducted a comprehensive proposal evaluation involving many
major suppliers and selected the Alexander’s Mobility
Services for their superior customer service programs, competitive costs
and quality assurance systems. Vanderbilt’s substantial activity allowed us to negotiate exceptionally competitive
pricing and additional value-added services. In the event of a problem
with your move, our contractual relationship with the suppliers provides
all parties with additional coverage.
5. Who is responsible for the payment of the invoice? Vanderbilt
is responsible for payment of the full amount of the invoice. Each
department bringing in a new employee will assume the responsibility of
payment of invoices under this program. However if the employee selects
a non-contract Supplier, the employee is responsible for paying the
Supplier’s invoice and to request reimbursement from the hiring
department.
6. How do I contact Alexander's for service? There are
multiple ways to contact the Supplier for an estimate on a new move. The
preferred choice is via the Procurement homepage link
HERE to Alexander’s Mobility Services’ online customer
service center. Contact can also be made directly to the Supplier via
phone, email or fax.
Contact
information
7. How do I get in touch with the Supplier after hours? A
Supplier Hot Line has been set up and is accessible 24 hours a day, 7
days a week for any critical service needs that might occur after hours.
8. What if I have a
question about these services?
Stephanie Strickland
will immediately address any challenges or customer satisfaction issues. |
