Wednesday, February 1, 2012
Regarding Cherie Gregor (customer service representative)...
I wanted to take a moment to commend and share my extreme appreciation for Cherie Gregor in your company. I have had the pleasure of working with her on three relocation moves with my company, and every time she has gone above and beyond making each move flawless. I have to be honest. I didn't really know what to expect in the beginning. The stress of moving is something nobody likes to deal with. Cherie proved me wrong, as the stress melted away with her assistance, reassurance and commitment to me and my moves.
I deal with many customers on a daily basis and some can be a bit challenging. I seem to think that I am never one of those challenging customers, but I do have high expectations of service. Cherie blew my expectations out of the water! I truly feel her undivided attention and care. Even when I know she has many other customers, I feel like I am her only one. I can't tell you how many phone calls and emails I have received from her -- this is an excellent example of the passion she has for her customers and commitment to ensuring my move was completed with extreme satisfaction. I am confident this is how she is with everyone. She even calls to just check up and see how everything is going, and extends her help at all times. I always felt cared for and had the assurance that Cherie would make my move the very best possible.
I can hear her smiling on the other end of the phone -- this is something you can't fake. She was always honest and forthright with her communication of the move and the process I should expect. She definitely holds everyone accountable throughout the entire move process from start to finish. My move most recently was the best one ever...the move went flawlessly because of Cherie, no doubt! What an amazing individual you have working for you and the company. She should be cloned -- and I want one of her on my team!
I also want to extend my thank you to your entire team at Alexander's. I know it takes a team and I can't leave everyone else out, but I think Cherie is extremely well deserving of recognition. Whatever that may be in your company, find a way to commend and honor her for me. I will always continue to seek Alexander's, and especially Cherie on my next endeavor! Thank you, again, and thank you Cherie!