Alexander's Mobility Services, Tustin, CA
Tuesday, December 20, 2011

Regarding Michelle Dillard (customer service representative) and Orlando Perrera (driver)...

I would like to tell you what a FABULOUS experience I had with both Michelle Dillard (Customer Service) and my driver Orlando Perrera. Michelle answered many questions for me because I was scared to death of this whole process and all the stress that I was anticipating. Michelle graciously eased my mind, answered ALL my questions and explained the whole process to me in great detail so I knew what to expect.

My driver, Orlando, called me a couple of days ahead of time to talk to me about the process and went over everything they could pack/not pack (such as aerosol cans). He immediately put me at ease and told me not to worry, that he would take care of everything.

Well, let me tell you something -- HE DID! He was amazing! I can't believe how stressful I thought it was going to be and I didn't have one ounce of stress with Orlando in charge. He and his crew of Chris, Fred and Bill were professional, polite and very helpful. I watched how lovingly they wrapped my belongings as if they were their own possessions -- it was very impressive. And let me mention that they did this while patiently answering many questions from my kids who were fascinated with the movers and the big truck when they got home from school.

Orlando was my driver once we got to my house in Florida, also. He and his crew ... worked very efficiently and quickly to get my furniture and boxes unloaded. This crew was just like the others in NJ -- they were polite and professional and did an amazing job of gently unloading my stuff ...

So I wanted to take this opportunity to THANK YOU Michelle and Orlando for treating me like a family member and providing the BEST customer service that I have ever received in my life! You were both such a blessing to me and my family!

Tracy R.