Tuesday, December 20, 2011
Regarding Michelle Dillard (customer service representative)
and Orlando Perrera (driver)...
I would like to tell you what a FABULOUS experience I had with
both Michelle Dillard (Customer Service) and my driver Orlando
Perrera. Michelle answered many questions for me because I was
scared to death of this whole process and all the stress that I was
anticipating. Michelle graciously eased my mind, answered ALL my
questions and explained the whole process to me in great detail so
I knew what to expect.
My driver, Orlando, called me a couple of days ahead of time to
talk to me about the process and went over everything they could
pack/not pack (such as aerosol cans). He immediately put me at ease
and told me not to worry, that he would take care of
Well, let me tell you something -- HE DID! He was amazing! I
can't believe how stressful I thought it was going to be and I
didn't have one ounce of stress with Orlando in charge. He and his
crew of Chris, Fred and Bill were professional, polite and very
helpful. I watched how lovingly they wrapped my belongings as if
they were their own possessions -- it was very impressive. And let
me mention that they did this while patiently answering many
questions from my kids who were fascinated with the movers and the
big truck when they got home from school.
Orlando was my driver once we got to my house in Florida, also.
He and his crew ... worked very efficiently and quickly to get my
furniture and boxes unloaded. This crew was just like the others in
NJ -- they were polite and professional and did an amazing job of
gently unloading my stuff ...
So I wanted to take this opportunity to THANK YOU Michelle and
Orlando for treating me like a family member and providing the BEST
customer service that I have ever received in my life! You were
both such a blessing to me and my family!