Thursday, November 20, 2014
Regarding Michelle Smith (Customer Service Representative) and Brian Emblem (Professional Van Operator)...
I wanted to take a moment to inform you of the positive experience we had moving with Alexander's this month. I have moved excessively (internationally and domestic) over the past 20 years, but for the last 5 I have been planted in... 5 years was a record for me, but when it came time to move again I was DREADING it--seriously. I have had some ok experiences and some very bad ones, but I guess I have just grown used to accepting them and all the stress and forms and messy claims that come after a move. Working with Alexander's has been the exception. All I can really say is WOW. What an organization! Michelle Smith has been our guarding angel from start to finish, also our bulldog as needed. This woman makes this happen in very impressive speeds. She checked on us constantly, knew what was going on, organized and really cared. An absolute pro!
On moving day we worked with Brian Emblem who was game on, treated our things as if they were his own, communicated with us, went above and beyond for any and all requests. Another amazing player on your team. When our things arrived... it was perfection again. His team was gracious, prepped our home to keep it clean, was very gentle with EVERYTHING, friendly, caring and very professional and helpful.
I'm sure there are a lot of folks in the background as well that add to the success of your operation, but if I wasn't running late for a meeting I could write pages on Michelle and Brian. Customer care and service is very much alive and well with these two professionals. I will be letting my company know as well, that Alexander's is the right choice for relo. I don't think anyone can ever say they enjoy moving, but this is about as good as it could get!
Thanks again to everyone, we really appreciate it.