Our commitment to quality defines us...and serves you better.
Alexander's Mobility Services was among the first in our industry to have our quality management process certified to International Organization for Standardization (ISO) standards. Our quality program and ISO certification remains a unique distinction from our competitors. So, what does this mean to you, our corporate clients and transferring customers?
Alexander's ISO Certification...How Do You Benefit?
Our ISO 9001:2008 Certification means we are held accountable to ourselves and to you to do what we say we do, and must continually work to improve the quality, value and timeliness of our various services.
Taking Preventative Measures and Corrective Actions
Alexander's Corrective Preventative Action System (CPAS) is the key tool to make the improvements required under our ISO 9001:2008 certified processes. CPAS makes our team members responsible for finding solutions and improvements to benefit our clients. An app on every computer enables Alexander's team members to instantly submit their ideas and thoughts. A quality team reviews the ideas for benefits and any liabilities. Good ideas and any identified deficiencies quickly become policy or standard practice.
Atlas World-Class Commitment Program
Alexander's Mobility Services is committed to the ideals of Atlas' World-Class Commitment Program, the most rigorous quality and customer assurance mandate in the industry. This is the basis for Atlas' most prestigious agency award for performance: the Milton M. Hill Quality Award.
The Proof: Quality and Performance Recognition
Each year, Atlas honors their best performing agents for their commitment to quality with the Milton M. Hill Quality Award. To earn this recognition, agents must exceed exacting standards in every aspect of their business from customer service to claims performance. Alexander's locations have earned these awards consistently year-after-year.
Clients Recognize the Service Excellence of Alexander's Mobility Services
Beyond the awards and recognition received from Atlas, Alexander's has earned numerous awards from organizations and clients, including:
- ExxonMobil's Premier Carrier Service Award
- Target's Outstanding Partnership Award
- Transamerica's Supplier of the Year
- PLUS Relocation's Service Excellence Award